We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at nowserving@pinoleakpes.com . Please note that returns will need to be sent to the following address: 10 Aberdeen St, Project 8, Quezon City, 1106 Metro Manila, Philippines
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at nowserving@pinoleakpes.com
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
Products must be returned within 30 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: By mail, In store, At a drop-off location
Return Label: Included in the package
Restocking Fee:
We charge ₱1000 restocking fees for returned products.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 45 business days after we receive the returned product. So, the refund processing time is 45 business days. The time for the refund to reflect in your account may vary depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 45 business days have passed since we approved your return, please contact us at nowserving@pinoleakpes.com
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at nowserving@pinoleakpes.com . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Contact Info:
PINOLEAKPES
Address: 10 Aberdeen St, Project 8, Quezon City, 1106 Metro Manila, Philippines
Phone Number: +63 2 8285 7080
Email: nowserving@pinoleakpes.com
Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (PST)